Documentation Architecture Redesign

Redesigned department documentation system to make operational knowledge easier to find, use, and maintain. The project focused on restructuring a Confluence space, auditing outdated content, and introducing standardized SOPs and process maps to cover the full operation cycle.

My Role

Restructured the department’s Confluence base to make documentation easier to find and maintain
Audited existing documentation to remove duplicates, outdated content, and gaps
Created and standardized SOPs (standard operating procedures)
Developed process maps to visualize workflows across operations
Coordinated with a small rotating support team (2–3 contributors at different times)

Key Challenges

Balancing day-to-day work with a full redesign effort
Managing consistency while working with rotating contributors
Converting scattered, outdated content into structured, actionable documentation

Impact

Clear, organized documentation architecture that reduced time spent searching for resources
Standardized SOPs provided consistency across operations
Process maps offered visual guidance for complex workflows
Created a maintainable system that future team members could easily update and expand

Skills Gained

Information Architecture - structuring Confluence for clarity and usability
Content Auditing - evaluating documentation for accuracy, gaps, and relevance
SOP Development - writing and standardizing operational procedures
Process Mapping - visualizing workflows for clarity and training purposes
Collaboration - leading a rotating support group while ensuring consistency

Project Snapshots