Kristina Bridges
Creating Engaging Learning Experiences
Hello
A peek behind the portfolio
I graduated from Virginia Tech (Go Hokies!) with a degree in Professional and Technical Writing, where I discovered my passion for turning complex ideas into clear, accessible information.
Over the past few years, I’ve deepened that passion by focusing on how people learn and grow - especially through coaching, thoughtful learning experiences, and professional development. I love creating environments where people feel supported, empowered, and equipped to do their best work.
Outside of work, you’ll find me hiking with my chocolate lab. It’s my favorite way to stay grounded, reflect, and appreciate the world around me.
Resume
Experience
Instructional Designer
Aug 2021 - Present
Ozmo Inc.
Blacksburg, VA
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Collaborated with subject matter experts and stakeholders to identify learning needs and objectives.
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Designed and developed effective and engaging instructional materials, including e-learning modules, instructor-led training, and other materials.
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Reduced onboarding time and time to proficiency by 75%; new hires consistently rated the onboarding program as highly effective and engaging in post-training surveys.
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Conducted needs assessments, analyzed data, and made recommendations for improvements.
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Redesigned and centralized department knowledge base and implemented SOPs, boosting adherence to procedures by over 50% and improving consistency, quality, and accountability across teams.
Squad Lead
Jan 2021 - Aug 2021
Ozmo Inc.
Blacksburg, VA
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Managed team operations, delegated tasks, and provided targeted feedback to enhance overall performance and foster a collaborative work environment.
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Oversaw the successful completion of projects and escalated issues to stakeholders as needed.
Content Developer IV
May 2019 - Jan 2021
Ozmo Inc.
Blacksburg, VA
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Leveraged in-house development tools and technology, in conjunction with commercial tools, to develop device and mobile application content to support customer service operations of companies worldwide.
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Self-managed and assigned tasks, seeing them through to completion within expected timelines.
Technical Writing Intern
May 2018 - May 2019
Society for Human Resource Management (SHRM)
Alexandria, VA
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Collaborated with subject matter experts (SMEs) to create and maintain clear, concise documentation of technical workflows in Confluence.
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Streamlined complex processes into user-friendly knowledge base articles, improving internal training efficiency.
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Strengthened written and verbal communication by actively participating in cross-functional team projects.
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Demonstrated strong organizational skills by managing multiple documentation tasks simultaneously and meeting tight deadlines.
Education
Bachelor of Arts: English, Professional and Technical Writing
Virginia Polytechnic Institute and State University
Blacksburg, VA
May 2019
Certifications
Online Instructional Design Certificate – International Society for Educational Technology
Using Confluence for Documentation and Knowledge Bases - Atlassian
ADDIE for Instructional Design Certificate – International Society for Educational Technology
Confluence Content Management – Atlassian
Feb 2024
Jul 2023
Jun 2023
May 2021
Software
Articulate Storyline 360
Adobe Photoshop
Google Workspace
Camtasia
Microsoft Office Suite
Confluence
Jira
Soft Skills
Agile / Scrum Methodologies
User Research
Collaboration / Teamwork
Time Management
Attention to Detail
Critical Thinking
Project Management
Adaptability
Active Listening
Projects
Created a self-serve training system that simplified onboarding, improved skill development, and clarified promotion readiness. Replaced an unstructured process with a clear, accessible, and easy-to-manage learning platform.
Instructional Designer
An interactive learning experience built in Articulate Storyline to help learners practice professional email communication. The challenge focuses on tone, clarity, and professionalism through realistic email scenarios.
Instructional Designer (Personal Project)
Designed and launched a new internal learning program (“training chapter”) to build team capability in key work processes. The program included a formal charter, structured learning sessions, and supporting documentation. Participants have already begun applying new skills by assisting with onboarding and peer training.
Instructional Designer
Designed and led training on leadership, emotional intelligence, communication under stress, feedback, and critical thinking. Created workshops on guided learning conversations, process documentation, friction mapping, problem statement writing, and kaizen-based process improvement.
Squad Lead
Redesigned department documentation system to make operational knowledge easier to find, use, and maintain. The project focused on restructuring a Confluence space, auditing outdated content, and introducing standardized SOPs and process maps to cover the full operation cycle.
