Self-Serve Classrooms

Created a self-serve training system that simplified onboarding, improved skill development, and clarified promotion readiness. Replaced an unstructured process with a clear, accessible, and easy-to-manage learning platform.

My Role

Project Lead & Instructional Designer

Created 9 structured training programs:
- 3 onboarding pathways for new hires
- 6 skill-specific and role-transition trainings
Migrated and organized resources into Google Classroom for centralized access
Built clear syllabi for each program with linked documentation in Confluence
Produced instructional videos in Camtasia for each major concept

Key Challenges

No existing framework or organized content
Needed to identify essential role-based competencies and delivery formats
Ensuring consistent, scalable content for multiple job types

Impact

Reduced training completion time from 3 - 4 months to 1 month
Created transparent promotion pathways based on skills/programs completed
Replaced ambiguous, hours-based advancement with clear, competency-driven criteria
Improved training consistency across onboarding and role changes

Skills Gained

Instructional Design - building outcome-focused learning paths
- ADDIE and SAM
- Bloom's Taxonomy
LMS Administration - structuring and maintaining courses in Google Classroom
Content Development - producing videos, documents, and interactive resources
Process Mapping - identifying gaps and designing efficient workflows

Project Snapshots