Soft Skills Training Programs

Designed and led training on leadership, emotional intelligence, communication under stress, feedback, and critical thinking. Created workshops on guided learning conversations, process documentation, friction mapping, problem statement writing, and kaizen-based process improvement.

My Role

Designed and facilitated training sessions covering:

Leadership and emotional intelligence (EQ)
Communication, including managing stress during conversations
Giving and receiving feedback effectively
Critical thinking and problem-solving techniques
Guided learning conversations for coaching and development
Documentation, process writing, and friction mapping
Problem statement formulation
Kaizen event facilitation to support continuous improvement

Key Challenges

Needed to tailor content for diverse audiences with varying experience levels
Ensuring engagement and practical application in a largely virtual or hybrid environment
Aligning training outcomes with organizational goals for growth and efficiency

Impact

Improved team communication and leadership capabilities
Enhanced problem-solving skills leading to more effective process improvements
Supported a culture of continuous learning and operational excellence

Skills Gained

Training and Facilitation - engaging diverse groups and encouraging active participation
Curriculum Design - creating adaptable programs tailored to audience needs
Emotional Intelligence Coaching - helping others improve self-awareness and interpersonal skills
Communication Strategy - fostering clearer, more constructive workplace conversations